We offer FREE SHIPPING on all domestic orders over $125! (PR & USA)

International Shipping is not available at this moment.

 

Please allow 1-3 business days for us to process your order. We process orders Monday through Friday, and are closed on weekends and holidays. Orders placed on Saturday and Sunday will be processed on the next business day.*

 

*Once your order has been shipped and tracking information has been provided, Cuatro11 is NOT RESPONSIBLE for any delays, lost, wrongly delivered, or stolen packages that may happen with the postal service.

 

RETURNS POLICY

We accept returns of domestic orders within three (3) days of the date the order was received. The request must be made within three (3) days of receiving your order, starting from when the tracking number shows the order as “delivered.” Requests made after this time will be denied.

A CUATRO11 store credit will be emailed to you in the form of a gift card once all returned items have been inspected. This store credit can be used to repurchase another item. Store credits are valid for 90 days.

We only accept two (2) consecutive returns per customer and no more than five (5) returns per calendar year. Any further return requests will be denied.

Merchandise must be returned in its original condition: new, unworn, free of odors, unaltered, and with tags attached. Customers are responsible for any return shipping fees.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

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NON-RETURNABLE ITEMS

All sale items, swimwear, bodysuits, leather and metallic clothing, sequin clothing, rhinestone clothing, one-size clothing, and all accessories are final sale and are not eligible for returns or exchanges.

Items purchased using sale prices or discount codes are final sale and are not eligible for returns or exchanges.

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DISCOUNT CODES

Manual discount codes must be applied at checkout. Discount codes cannot be applied after a purchase has been completed.

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CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed after an order has been fulfilled. We will only ship to the address provided when the order was originally placed.

If you notice an error in the shipping address immediately after placing your order, please contact us. If the shipping address is incorrect after the order has been fulfilled, a new shipping label will be required, and the customer must cover the cost.

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SHIPPING FEES

Shipping fees are non-refundable and will not be included in store credit.

If an item is returned due to an incorrect address, a new shipping label will need to be purchased by the customer.

If the customer refuses to pay for the new shipping label due to an incorrect address, they can request to cancel the order and receive store credit. A 10% restocking fee will be deducted from the total order amount.

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FAIR USE POLICY

We reserve the right to refuse returns if we notice an unusual pattern of return activity, such as:

• Suspected wear and return of purchased items.
• Ordering and returning an excessive number of items beyond the average behavior of loyal customers.
• Returning items that do not match the original order.

If we refuse a return under this policy, we may deactivate your account. If you believe this decision is a mistake, please contact Support, and we will be happy to discuss it with you.

We reserve the right to deny unreasonable returns and exchanges.